Case Study

First Group plc

Mobile Connectivity Improvement Project

First Group plc

FirstGroup plc is a leading provider of transport services in the UK and North America.

“When moving to our new offices one of the major concerns was the poor mobile phone signal. We were delighted Boost Pro were able to provide such a cost effective solution, with a turnaround time of only 2 weeks.”


– Kyle Dale
IT Delivery Manager

Image Credit: Commercial Property Partners


FirstGroup is Britain’s largest bus operator, running more than 20% of all local bus services. A fleet of nearly 9,000 buses carries some 2.9 million passengers a day in more than 40 major towns and cities. FirstGroup also runs passenger rail services in the UK. Passenger rail franchises consist of Avanti West Coast, Great Western Railway, South Western Railway and TransPennine Express. It also operates Hull Trains, a non-franchised open access passenger train service. FirstGroup operates tram services on the London Tramlink network carrying approximately 24 million passengers a year on behalf of Transport for London. First Group recently moved their Sheffield office to The Square building in Sheffield’s city centre.

Size (Sq Ft)
Global Annual turnover
£ 6.4 bn
Moved In

Boost Pro Systems solve the problem of dropped calls, poor voice quality and low data throughput caused by a weak cellular signal.

Our solutions optimise cellular coverage while improving voice quality and data speeds. Boost Pro products are ideal for enterprise environments, small businesses, 
remote settings, shopping centres, large offices, hotels etc. Our equipment is unconditionally network safe as it prevents interference with mobile operator networks.

Boost Pro products are the only cellular coverage solutions authorised for use in nearly 100 countries by almost 200 mobile operators, and the technology covers spaces 
no one has covered before.

Now legal to use on all UK mobile networks due to recent changes under the Wireless Telegraphy (Mobile Repeater) (Exemption) Regulations 2018.

The Challenge

Boost Pro Systems were contracted by First Group to design and install a repeater system which would enhance the mobile signal strength for EE, their corporate network provider.

Due to the modern design of the building and the materials used, large parts of The Square suffer from little to no mobile phone signal. With First Group being located on the ground floor of the building, this magnified the signal problem.

“Modern office blocks often struggle with poor mobile connectivity due to the materials used in construction. We were delighted to keep the First Group staff in Sheffield connected”

– Debra Phillips

Commercial Director, Boost Pro Systems

The Solution

Following an onsite survey and consultation period with the IT team from First Group, Boost Pro Systems installed our office grade solution to ensure all sections of the office were covered. The turnaround time from onsite survey to installation was two weeks.

The Square - First Group
Image credit: Commercial Property Partners

The Results

– All areas of the office now received LTE voice and data coverage across EE (as well as relevant MVNO’s).

– Increased communication between the Sheffield staff and the rest of First Group

– Productivity increase for all staff.

Can we help? Get in touch


Tel: 0330 1244 805

19 Shairps Business Park, Livingston, West Lothian, EH54 5FD

Boost Pro Systems

Formed in 2014, Boost Pro Systems is the industry leader in solving the problem of dropped calls, poor voice quality and low data throughput caused by weak cellular signal.

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